Q:I can’t attend the festival anymore. Can I return my ticket?
A: Sorry, we do not issue refunds. Anyone can use your ticket in your place.
Q: I accidentally placed a duplicate order?
A: Please email email@example.com immediately if you have accidentally placed a duplicate order.
Q: When can I expect to receive my wristband in the mail?
A: For Beautycon Festival London, wristbands will not be mailed. Please bring print-at-home pdf to the box office.
Q: What is the difference between the different ticket options that I can purchase?
A: You can read about what comes with each ticket type by clicking “More Info” under each ticket-type on the ticketing page & on Beautycon’s website.
Q: Will I be able to buy General Admission tickets or any VIP packages at the event?
A: Tickets will be available to purchase at the event only if the desired ticket-type hasn’t sold out in advance.
Q: Can I exchange/upgrade my General Admission ticket for any VIP Package?
A: We recommend you purchase your desired VIP package at the original time of purchase. We will be limited in our ability to exchange your General Admission ticket. If interested in exchanging after purchase, please contact firstname.lastname@example.org.
Q: I ordered The Social Package. How do I access the meet-ups?
A: Meet-ups will not be selected prior to the event date this year. A schedule for meet-ups will be provided close to the event. The Social Package gives you access to a private lounge where you will be able to meet-up with all the talent. Check out the list of creators for your festival and look for the “Meet-Up” sticker on their headshot to see who is confirmed.
Q: Is the festival all ages?
A: Yes, children 6 and under are free and do not need a ticket.
Q: I’m attending the event with a child but do not wish to attend the VIP Package amenities. Do I need to buy a VIP ticket to escort them?
A: As a parent all you need is a regular General Admission ticket. You will be able to enter with your child, but not participate in any of the VIP Perks. Child must be a minor.
Q: I am an international customer and do not have a US shipping address. Can I still purchase a ticket for Beautycon prior to the event date?